In the presence of defects or mistakes, you can notify us within 14 days from the date of receipt of your STILT® product. Please include in your notification the details of the product and a description of the issue including visual proof. We will either repair the product or send you a replacement product free of charge. At any time, you have the right to refuse and return your products within 14 days of delivery. In addition, all STILT® products sold by us are covered by a 2-year warranty.

You may return your STILT® products at any time. Upon receipt, we will assess the condition of the product and issue a refund of up to 75% of the original purchase price. If you wish to resell your STILT® products, please provide us with all necessary information to obtain authorisation.

Our general terms and conditions apply to our services and sales. You can find them attached here and always available at https://stiltbookcradles.com/terms-and-conditions. By approving or modifying an order confirmation, you agree to our terms and conditions. Please take the time to read them. If you would like to know how we handle your personal data, our privacy policy is available in our terms and conditions.