In the presence of defects or mistakes, you can notify us within 14 days from the date of receipt of your STILT® product. Please include in your notification the details of the product and a description of the issue including visual proof. We will either repair the product or send you a replacement product free of charge. At any time, you have the right to refuse and return your products within 14 days of delivery. In addition, all STILT® products sold by us are covered by a 2-year warranty.

You can always return your STILT® products, even if they have already been used. We will assess them and issue a refund of up to 75% of the purchase cost. If you wish to sell your STILT® products, please make sure you provide us with all information necessary to authorise the sale. Authorisation can only be given if you can guarantee the quality of the STILT® trademark.

Our general terms and conditions apply to our services and sales. You can find them attached here and always available at https://stiltbookcradles.com/terms-and-conditions. By approving or modifying an order confirmation, you agree to our terms and conditions. Please take the time to read them. If you would like to know how we handle your personal data, our privacy policy is available in our terms and conditions.

Should you wish to give your STILT product a fresh look, we are happy to offer a surface material replacement service on our regular anti-slip surfaces as well as a Weight refurbishment service.  Please email us for more details.